Need a hand?
The answers below cover most of what people ask. If yours isn’t here, a real person is one message away.
Common questions
I funded my wallet but the balance did not change.
Bank transfers are credited automatically, usually within seconds. If it has been more than a few minutes, send us your transfer receipt on WhatsApp and we will trace the payment and credit you.
How do I fund my wallet?
Open the Wallet page. You will see a dedicated account number that belongs only to you. Transfer to it from any Nigerian bank and your balance updates automatically. You can also pay by transfer at checkout.
Which networks can I buy data on?
MTN, Airtel, Glo and 9mobile, plus T2. Pick your network on the Buy data page and choose a category to see the plans available.
My data plan is not in the list.
Try a different category. Providers label bundles inconsistently, so when a category has no exact match we show every plan on that network instead.
How long does delivery take?
Data and airtime are usually on the line within a few seconds. If a purchase shows as successful but has not arrived after five minutes, contact us.
Can I get a refund?
If a purchase fails, the amount is returned to your wallet automatically. For anything else, message us with your transaction reference.
How do I become a reseller?
Create a normal account, fund it, then message us on WhatsApp to be upgraded to reseller pricing. See the Reseller page for the details.
Is my money safe?
Your wallet balance is tracked against every payment we receive, and each one is signed and logged. Never share your password or PIN with anyone.